Dear Crowne Plaza Perth,
I have stayed many times in your sister hotel in Melbourne and, right up until a few hours ago, I was enjoying staying with you.
Imagine, if you will, my surprise to find my credit card – which I ensured was paid off before I left Brisneyland – was being declined this morning when I attempted to purchase some essentials.
Imagine again, my surprise to check my bank statement online to find that you had ‘charged’ a sum to my account, which was considerably MORE than the entire accommodation amount is supposed to be AND charged it well BEFORE I have even finished my stay with you.
Also, imagine my surprise when, speaking to someone at your front desk, to find that person not apologetic and somewhat perplexed that I was upset about not being able to access any funds on my credit card thanks to your charging this amount WITHOUT my knowledge.
Imagine, further, that I will not stay with you again and that I will write a blog post telling people what you have done. Oh, yes, I know you’ve reversed the charge NOW that I’ve complained, but y’know, I really should not have had to worry about this on my break. Thanks for the stress.
You bastards. 👿
I HATE it when hotels do that. We had the same thing happen to us in Canberra, at a different brand of hotel. We’d already paid in advance, but then they charged us $400 at the beginning of the 4-day stay “just in case you charge anything to your room”. It took three weeks to refund it, too!
There was much angry. In any other situation, it would be called ‘stealing’.