Dear Crowne Plaza Perth,
I have stayed many times in your sister hotel in Melbourne and, right up until a few hours ago, I was enjoying staying with you.
Imagine, if you will, my surprise to find my credit card – which I ensured was paid off before I left Brisneyland – was being declined this morning when I attempted to purchase some essentials.
Imagine again, my surprise to check my bank statement online to find that you had ‘charged’ a sum to my account, which was considerably MORE than the entire accommodation amount is supposed to be AND charged it well BEFORE I have even finished my stay with you.
Also, imagine my surprise when, speaking to someone at your front desk, to find that person not apologetic and somewhat perplexed that I was upset about not being able to access any funds on my credit card thanks to your charging this amount WITHOUT my knowledge.
Imagine, further, that I will not stay with you again and that I will write a blog post telling people what you have done. Oh, yes, I know you’ve reversed the charge NOW that I’ve complained, but y’know, I really should not have had to worry about this on my break. Thanks for the stress.
You bastards. 👿